Privacy Policy

1. Information We Collect

Personal Information

• Name, email address, phone number, and physical address
• Payment information when transactions occur
• Communication preferences and consent records, including timestamps for SMS and email opt-ins

Non-Personal Information

• IP address, browser type, and device information
• Website usage data and analytics
• Cookies and similar tracking technologies

Customer Communication Data

• Customer inquiries and service requests
• Order, appointment, or service details
• Feedback, reviews, and support interactions

2. How We Use Your Information

We use collected information to:

• Provide and operate our services
• Process transactions and fulfill requests
• Communicate regarding services, inquiries, and updates
• Send SMS messages only to users who have opted in
• Improve website functionality and customer experience
• Maintain records of consent and communication preferences
• Protect against fraud, misuse, and security risks

3. SMS Messaging & Compliance

SMS Program Overview

By opting in to receive SMS messages from Shawarma Shack, you agree to receive text messages related to our services, including service updates, review requests, order or appointment information, and customer support responses.

Consent & Opt-In

• SMS messages are sent only after explicit opt-in.
• Consent is collected through approved methods such as in-store QR codes, website forms, or direct user authorization.
• We maintain timestamped records of all opt-in actions.
• Messages are sent in accordance with applicable SMS messaging standards and consumer protection requirements.

Opt-Out Instructions

• You may opt out at any time by replying STOP.
• A confirmation message will be sent, and no further SMS messages will be delivered unless you opt in again.
• Opt-out requests are processed immediately.

Message Frequency & Content

• Message frequency varies based on user interaction.
• Messages are limited to the purposes disclosed at opt-in.
• Promotional content is sent only when explicit consent has been provided.

Help & Support

• Reply HELP for assistance.
• You may also contact us at shawarmashack1@gmail.com during normal business hours.

Message & Data Rates

• Message and data rates may apply.
• Message delivery is subject to network availability.

SMS Data Protection Statement

Mobile opt-in information, including phone numbers and consent records, is never shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers strictly for the purpose of delivering messages you have consented to receive. All other use cases exclude SMS opt-in data.

We maintain safeguards to protect SMS-related data and consent records.

4. Information Sharing & Disclosure

We do not sell or trade personal information. Information may be shared only in the following limited circumstances:

Service Providers

• Vendors who support business operations such as payment processing or communication delivery
• Providers are contractually required to protect confidentiality and security
• SMS opt-in data is used solely to deliver consented messages

Legal Obligations

• When required by law or valid legal process
• To protect the rights, safety, or property of Shawarma Shack

Business Transfers

• In the event of a merger, acquisition, or asset sale
• User data remains protected under this Privacy Policy
• SMS opt-in data is excluded from sharing except where required to deliver messaging services.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

• Encryption of sensitive data
• Secure access controls
• Regular system monitoring and updates
• Staff training on data protection practices
• Incident response and breach notification procedures

While we strive to protect personal information, no system is completely secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website usage
• Remember user preferences
• Improve website performance
• Measure service effectiveness

You may manage cookie preferences through your browser settings.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, update, or delete your personal information
• Withdraw consent for future communications
• Opt out of marketing emails or SMS messages
• Request information about how your data is used
• File a complaint with a relevant authority

Requests can be submitted using the contact details below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Shawarma Shack.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website with the effective date listed above.

10. Contact Information

By using our website and services, you acknowledge and agree to this Privacy Policy.